777 joya Privacy Policy

1

Introduction and Scope

777 joya is an online gaming and sports betting platform that offers slots, live casino, cricket betting, and other gaming options for users in Bangladesh. This privacy policy applies whenever you use the 777 joya website, mobile application, or any other digital service.

The terms in this document complement our Terms and Conditions and apply alongside them. By registering on the platform, you explicitly consent to this privacy policy.

This policy is written in Bengali so that users in Bangladesh can understand it easily. If any part is unclear, contact our support team — live chat and email support are available 24/7 in both Bengali and English.

2

What Types of Information Are Collected

777 joya collects information from you in various situations. This information falls into two categories — information you provide directly, and information collected automatically.

2.1 Information You Provide Directly

When you register, make a deposit, or contact the support team, the following information is collected directly:

Full name and date of birth (for age verification)
Mobile number and email address
Password (stored in encrypted form)
Documents required for identity verification (such as a national ID card)
Financial transaction details — bKash, Nagad, Rocket, or Upay number
Content of support requests and message history

2.2 Information Collected Automatically

While you use the 777 joya platform, some information is collected automatically through technical means:

IP address and device type
Browser version and operating system
Session duration and list of pages visited
Gameplay logs — bets, wins, losses, and game history
Information collected through cookies and similar tracking technologies

3

Purpose of Using Your Information

777 joya uses your information only for defined and legitimate purposes. Your information is not sold to any third party for commercial purposes.

Creating and managing accounts, and ensuring secure login
Processing deposit and withdrawal transactions
Age verification — restricting access to those under 21
Preventing fraud, money laundering, and cybersecurity risks
Sending personalised promotions and bonus offers (subject to consent)
Responding to support requests and resolving issues
Improving platform performance and diagnosing technical problems
Supporting the application of responsible gaming policies

As part of our Responsible Gaming policy, your gameplay data may be reviewed to identify signs of excessive betting and provide timely assistance.

4

Information Sharing and Third Parties

777 joya shares your personal information with third parties only in the following specific circumstances:

4.1 Payment Service Providers

To process deposits and withdrawals, necessary transaction details are shared with mobile banking providers such as bKash, Nagad, Rocket, and Upay. This information is used solely to verify and complete transactions.

4.2 Technology and Gaming Partners

To enable gameplay, limited session data may be sent to the servers of game studios such as Evolution, Pragmatic Play, PG Soft, JILI, and Spribe. Each of these third parties follows its own privacy policy.

4.3 Legal Obligations

If required to provide information in response to a lawful request from authorities under applicable law in Bangladesh, 777 joya is obligated to do so. Only the specific and necessary information will be provided in such cases.

4.4 Business Restructuring

In the event of a company merger, acquisition, or restructuring, user information may be transferred to the new entity. However, the new organisation will be required to maintain the same privacy standards.

5

Information Retention and Duration

777 joya retains your information only for as long as necessary. All information is retained while your account remains active.

Financial transaction records may be kept for the applicable period even after an account is closed
Identity verification documents are retained for a defined period in accordance with security requirements
Live chat and email support history is kept for a limited time to maintain service quality
Information collected for marketing purposes is deleted after consent is withdrawn

Requests to delete your information can be submitted to the support team by email or live chat. However, some information may be required to be retained for a set period due to legal and financial obligations.

6

Information Security Measures

777 joya has put in place multiple technical and organisational measures to keep your personal and financial information secure.

SSL Encryption — all data transfers are secured via TLS protocol
Password Hashing — no password is stored in plain text
Two-factor verification (OTP) — additional security for login and important transactions
Server-level firewall and intrusion detection systems
Regular security audits and vulnerability reviews
Data protection training for staff and access control policies

However, no data transmission over the internet can be guaranteed to be completely secure. It is your own responsibility to keep your account password and OTP fully confidential.

7

Cookies and Tracking Technologies

Cookies and similar technologies are used on the 777 joya website and app. These are small text files stored in your browser that improve the site's functionality and your experience.

7.1 Types of Cookies

Essential cookies — required for login sessions and security; these cannot be disabled
Functional cookies — remember language preferences and user settings
Analytics cookies — used to understand which parts of the site are used most
Marketing cookies — used to show relevant ads and promotions (subject to consent)

7.2 Cookie Controls

You can delete cookies or stop accepting new ones at any time from your browser settings. However, disabling essential cookies may prevent some important features of the site from working.

8

Your Rights

As a user of the 777 joya platform, you have the following rights regarding your personal information:

Right to Access — you can ask to see what information we hold about you
Right to Correction — you can request that incorrect or incomplete information be corrected
Right to Deletion — you can request that your information be deleted in certain circumstances
Right to Restrict Processing — you can object to your information being used for certain purposes
Right to Withdraw Marketing Consent — you can stop promotional communications at any time
Right to Data Portability — you can request your information in a standard format

To exercise these rights, contact the 777 joya support team via live chat or email. Requests will be responded to within a reasonable time after receipt.

9

Protection of Minors

777 joya strictly prohibits use of the platform by anyone under the age of 21. Age verification is mandatory during registration, and identity documents are checked in cases of doubt.

If an account belonging to a minor comes to our attention, that account will be closed immediately and all associated information will be securely deleted. Our platform never knowingly collects information from minors.

10

Policy Changes and Contact

777 joya reserves the right to revise this privacy policy as needed. For significant changes, a notification will be sent to the registered email or mobile number. For minor changes, only this page will be updated.

If you have any questions about this privacy policy or wish to exercise any of your rights, contact us through the following:

Live Chat — available 24/7 in Bengali and English
Email: [email protected]

To learn more about us, visit our About Us page. You can also find answers to common questions on our FAQ page.